1. Introduction
This Privacy Policy explains how personal information is collected, used, and protected when you visit or interact with the Edithburgh Seaside Motel website.
The Edithburgh Seaside Motel is owned and/or operated by Costello Hotels (“we”, “us”, “our”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 and, where applicable, the General Data Protection Regulation (GDPR).
2. Who We Are
This website represents Edithburgh Hotel, a property operated by Costello Hotels.
Website: https://edithburgh.com
Group Website: https://www.costellohotels.com.au
For privacy-related enquiries, please refer to Section 13.
3. Personal Information We Collect
Information you provide directly
We may collect:
- Name
- Email address
- Phone number
- Booking or accommodation enquiry details
- Any information submitted through forms
Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent on site
- Referral source
Comments and uploads (if enabled)
- Data entered into forms or comment fields
- IP address and browser details for spam detection
- Uploaded media (users should avoid including location metadata)
4. How We Use Your Information
We use personal information to:
- Respond to enquiries and manage bookings
- Provide customer service
- Improve website performance and usability
- Monitor website usage and trends
- Comply with legal obligations
Under GDPR, processing is based on:
- Your consent
- Legitimate interests (e.g. improving our services)
- Contractual necessity (e.g. processing bookings)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Types of cookies used
- Essential cookies – required for website functionality
- Analytics cookies – help us understand website usage
- Preference cookies – remember your settings
Examples include:
- Temporary session cookies
- Login and preference cookies (if applicable)
You can control or disable cookies through your browser settings.
Where required, a cookie consent banner will be presented.
6. Google Analytics
We use Google Analytics to analyse how visitors use our website.
General Information collected
- Pages visited
- Time spent on pages
- Device and browser type
- Approximate location (based on IP address)
Purpose
- Improve website performance
- Understand visitor behaviour
- Support marketing and optimisation
Privacy controls
- IP anonymisation is enabled where possible
- Data may be processed on servers outside Australia, including the United States of America.
Your choices
You can opt out by:
- Adjusting your cookie preferences
- Using the Google Analytics Opt-out Browser Add-on
7. Embedded Content and Third-Party Services
Our website may include embedded content such as:
- Booking engines
- Maps
- Videos or social media integrations
These third parties may:
- Collect your data
- Use cookies or tracking technologies
- Monitor your interaction with embedded content
We recommend reviewing their respective privacy policies.
8. Disclosure of Personal Information
We may disclose personal information to:
- Booking and reservation system providers
- Website hosting and IT service providers
- Analytics and marketing platforms
- Legal or regulatory authorities, where required
We do not sell personal information.
9. International Data Transfers
Your personal information may be transferred outside of Australia, including to countries where our service providers are located.
Where GDPR applies, we implement safeguards such as:
- Standard contractual clauses
- Reputable, compliant service providers
10. Data Retention
We retain personal information only as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal obligations
Examples:
- Enquiries: retained for follow-up and service improvement
- Analytics data: retained in aggregated or anonymised form
11. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
However, no data transmission over the internet can be guaranteed as fully secure.
12. Your Rights Under Australian Privacy Law
You may:
- Request access to your personal information
- Request correction of inaccurate data
Under GDPR General Data Protection Regulation (GDPR) for EU and UK users
You may have the right to:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, please contact us directly.
13. Contact Us
For privacy enquiries or requests:
Edithburgh Seaside Motel
Operated by Costello Hotels
Website: https://edithburgh.com
Email: [email protected]
Phone: 08 8852 6172
14. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this website.